01
Definitions
In this policy, certain terms are defined as follows for clarity:
Personal Data refers to any information that relates to an identified or identifiable individual.
Processing means any operation performed on personal data, including collection, use, disclosure, and destruction.
User refers to any individual who accesses or uses the AgentTopsy services.
Service means the legal support offerings provided by AgentTopsy to real estate agents.
Cookies are small data files placed on your device to enhance website functionality and user experience.
02
Data Collection
AgentTopsy collects data to deliver effective legal support and improve service quality.
03
User-Provided Data
Data provided directly by users includes:
- Contact details such as name, email, and phone number
- Business registration information for verification
- Property transaction details relevant to legal advice
- Communications and correspondence with our legal consultants
- Feedback and service preferences
- Consent records for data processing activities
04
Automatically Collected Data
Information we gather automatically includes:
- IP addresses and browser type
- Access times and frequency
- Device information used to access our website
- Usage patterns for service improvement
- Cookie identifiers for session management
- Environment settings and language preferences
05
Third-Party Data
We may receive data from trusted third parties for enhanced service delivery:
- Verified client databases for authentication
- Legal databases for current regulation information
- Service partners assisting in operational functions
06
Purposes of Data Use
Personal data is processed to fulfill purposes including:
- Providing personalized legal consultation and contract reviews
- Managing client communication and support queries
- Complying with legal and regulatory obligations
- Improving service offerings through feedback and analytics
- Securing the integrity and confidentiality of user data
- Administering subscriptions and billing processes
- Conducting risk assessments related to property transactions
- Facilitating dispute resolution services when applicable
07
Legal Basis for Data Processing
AgentTopsy processes personal data based on:
- Consent provided by the user for specific services
- Performance of a contract or to take steps before entering into one
- Compliance with legal obligations under Singapore laws
- Legitimate interests pursued by AgentTopsy to provide and improve services
08
Cookies Policy
Cookies are used to enhance user experience and provide essential website functions.
We use session cookies, persistent cookies, and third-party cookies relevant to analytics and marketing.
Cookies are categorized as necessary, preference, analytics, and marketing cookies.
Users may adjust their cookie preferences through their browser or via settings available on our site.
Read our full Cookie Policy
09
Data Sharing Practices
AgentTopsy shares data only with trusted parties under strict confidentiality agreements:
- Legal counsel collaborating on case-specific advice
- Third-party service providers supporting platform functions
- Regulatory authorities when required by law
- Business partners involved in fulfilling contractual services
- Analytics and marketing tools to improve service delivery
- Security providers to detect and prevent fraud or abuse
10
International Data Transfers
Data may be transferred to jurisdictions outside Singapore where our partners or service providers operate, always under protective measures.
We implement appropriate safeguards such as data processing agreements and adherence to applicable privacy standards.
11
Data Retention
Personal data retention is limited to what is necessary for the purposes stated.
Account-related information is retained for the duration of the business relationship and as required by law.
Communications are stored for periods necessary to address inquiries and disputes.
System logs are maintained for security and operation monitoring for defined timeframes.
Upon termination or upon request where legally permissible, data is securely deleted or anonymized.
12
Security Measures
AgentTopsy applies industry standard security measures to protect data against unauthorized access, alteration, or loss.
- Encryption of sensitive information during transmission and storage
- Access controls limiting data to authorized personnel only
- Regular security audits and staff training on data protection protocols
13
User Rights
Users have rights regarding their personal data including access, correction, and deletion requests, which can be exercised by contacting us.
- Right to access your personal data held by AgentTopsy.
- Right to request correction of inaccurate personal information.
- Right to object to processing of your data for marketing purposes.
- Right to request deletion of your personal data under certain conditions.
- Right to data portability, allowing transfer of your data to another service.
- Right to restrict or suspend processing of your personal data where applicable.
- Right to withdraw consent for data processing at any time without affecting legality before withdrawal.
- Right to lodge a complaint with the relevant data protection authority in Singapore.
14
Compliance with GDPR
AgentTopsy respects data protection principles and complies with applicable regulations to safeguard personal information collected from users and clients.
While GDPR primarily protects EU citizens, AgentTopsy extends its data privacy practices to all clients, including those in Singapore, promoting transparency and security.
- Processing personal data lawfully, fairly, and transparently.
- Collecting data only for specified, explicit purposes relevant to our services.
- Minimising data collection to what is necessary for effective real estate support.
- Ensuring accuracy, security, and confidentiality of all personal data.
If you believe your data rights have been violated, you may contact AgentTopsy or file a complaint with Singapore’s Personal Data Protection Commission.
15
Requesting Your Data Rights
You may submit a request to exercise your data rights, including access, correction, or deletion of your personal information managed by AgentTopsy.
support@agenttopsy.vip
We aim to respond to all rights requests within 30 calendar days of receipt in line with data protection standards.
16
Marketing Communications
AgentTopsy may send you marketing messages relevant to real estate services with your consent, which you can opt out of at any point.
To unsubscribe from marketing emails, please use the link provided in any correspondence or contact us directly.
17
Children’s Privacy
AgentTopsy does not knowingly collect personal data from individuals under 18 years old without proper parental consent.
18
Links to Third-Party Websites
Our website may contain links to external sites, which have their own privacy policies. AgentTopsy is not responsible for external content or practices.
19
Changes to Our Privacy Policy
AgentTopsy reserves the right to update this policy as needed. We encourage reviewing it periodically to stay informed on how we protect your data.